COVID-19 Response Plan
MEDIchair NorthBC is proud to remain open as a designated essential service. We are taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees during the COVID-19 pandemic. We continue to welcome a limited number of walk-ins and offer scheduled appointments at our locations for assessments, repairs, etc. as well as offer curbside pick-ups, and deliveries. We are also pleased to provide basic offerings by video (i.e. virtual appointments) where available.
Our commitment, as always, is to make life accessible for everyone.
What We're Doing
- Visitors
- Coverings
- Pre-Screening
- Hand-Washing
- Facility
- Equipment
- PPE
- Employees
Visitor Policy
We are controlling the number of walk-in visitors to our showrooms and facilities to reduce touch points and sanitize all touched equipment, products and surfaces after every client . Clients are recommended to book an appointment in advance where possible and must wear a fitted face covering for the duration of the visit.
Face Coverings
MEDIchair NorthBC requires that all visitors to our locations wear a fitted mask or face covering for the duration of their visit and strongly recommends the wearing of a fitted mask or face covering during in-home visits. Employees are also required to wear a fitted mask or face covering at all times in common areas; unless drinking or eating or while alone in a company vehicle.
Pre-Screening Protocol
MEDIchair NorthBC representatives conduct a pre-screening for every expected individual prior to all appointments and all walk-in visits to our sites to better understand the risk of proceeding. Walk-in visitors will be asked to return at a later date if a potential risk is identified and client appointments will be rescheduled within a reasonable timeframe based on client need and the availability of qualified staff to perform the services requested.
Hand-Washing Guidelines
MEDIchair NorthBC employees have been trained in proper hand hygiene (e.g. wash hands thoroughly with soap and water for at least 20 seconds). Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.
Facility Cleaning
While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making hand sanitizer available for shared use.
Equipment Cleaning
Additional supplies for infectious control have been sourced to ensure that all equipment entering our facilities is tagged according to the sanitization that is required and then labelled as sanitized upon return to our clients and partner facilities.
Personal Protective Equipment
Items such as masks, gloves, and protective coverings have been introduced for all employees as well as sanitizing equipment.
Employee Self-Assessments, Self-Isolation & Disclosure
Employees are required to initial a Daily Health check list prior to commencing work each day. Should a potential risk be identified, employees will be required to contact their manager, stay at home, asked to call their public health unit, and follow the guidelines outlined including COVID testing and isolation. The employee must not report to work until discussing next steps with their manager.
How to Prevent the Spread of Respiratory Viruses
- Wash hands thoroughly with soap and water for at least 20 seconds or clean hands with a 70-90% alcohol-based hand rub if soap and running water is not available
- Maintain at least a 2 metre (6 feet) distance between yourself and others at all times
- Wear a fitted mask or face covering when physical distancing is not possible or when in public and enclosed indoor spaces
- Cover mouth and nose when coughing or sneezing; if no tissue is available, then sneeze or cough into the sleeve or arm
- Clean and disinfect objects and surfaces regularly and keep shared surface areas clean
- If you have fever, cough and difficulty breathing, seek medical care and stay home until symptoms resolve.
The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.
Assessments
Trials
& Set Up Services
Free Delivery Days & Times
We currently offer 2 delivery times for free delivery every Tuesday and Thursday between 2 and 4 pm. This is currently offered only for the Prince George area
Featured Products
About Medichair
MEDIchair NorthBC is the only locally owned and operated full-service home medical and mobility equipment store serving retail customers and professional clients throughout Northern BC. Operating since 1997, we are proud to be your neighbours in care with store locations in Prince George and Quesnel.
Our service area covers a vast region including South to Williams Lake, North to the Yukon Border, East to the Alberta Border and West to Templey Topley, BC. Although many areas are remote, our team travels to major centres in these areas on a regular basis. Contact us to find out when we’ll be in your neighbourhood.
As a licensed medical devices distributor, we are authorized vendors for BC Ministries, Veterans Affairs Canada, Health Canada, Work Safe BC and ICBC. We also work very closely with many private insurance companies.
Along with our knowledgeable staff and trusted products, comes our expert services. With thousands of products to choose from, our service team can ensure you are getting the right solution and best product for your needs. Our experienced Service Team prides itself on servicing every product that we sell and participates in regular training with our partners to ensure we have the expertise required. While many products are the same, everyone’s lifestyle is different and we’re here to coach you through the process and provide you with the experience needed to make the right choices to enhance your mobility.
When you visit MEDIchair NorthBC in person or over a virtual consultation, we will take the time to get to know you and understand your needs in order to guide you to the right mobility products and services.
Contact us today to set up your appointment or visit our Online Store to order the products you need.
Customer Love
Several years ago, my husband became a paraplegic after a simple fall. After several months in Vancouver, we were able to return to our home in a small northern community.
Along with adapting to life in and with a wheelchair, we were now facing challenges of making our home accessible and safe for a wheelchair. That is when MEDIchair came into our lives.
The first day the owner and two of his staff arrived to install a 3-stage elevator in our home. Even with 4 hours of travelling time, they stayed until it was fully operational, and we understood how to use it. From that day on, we have found the owners and staff of MEDIchair to always be there for us. It never seems to matter what the question or the need is, one of them is certain to come up with a solution. I am sure there were numerous times we tested their limits, but they were always there. It did not matter whether it was teaching one of us about a care issue or an equipment issue, everyone has always been very kind and helpful.
I have trusted MEDIchair Owners and staff with the most precious person in my life, and they responded by keeping him totally safe.
- Del
I have been dealing with MEDIchair professionally for 6+ years as I manage a group home for adults with complex medical needs. MEDIchair has always been the first place I call when I need medical supplies, equipment fixed, ordered or bought. I use them so often I actually remember their phone number without looking in my contacts list!
- Cathie
At MEDIchair, they care about the little things. You are treated more like family than a customer. The staff is knowledgeable and have experience and the times (many times) I was looking for something not quite sure what I wanted or needed, they helped me out. They are honest and upfront about any issues. They were prompt to take care of our needs and very professional both in the store and on home visits.
I was, and continue to be a very satisfied customer.
- Maddy
I purchased a scooter from your Prince George BC location. I am very happy with my shopping experience. From start to finish your staff member Kayla was excellent to deal with. She was very knowledgeable with what products were available according to my needs. She explained things very well and informed me of what purchasing/ financing options were available. She was very easy to talk to and very polite. From the first call to the delivered product yesterday, was a painless experience.
Thank you.